Job description
We are looking for an Account and Service Delivery Manager with service delivery and managing large delivery teams (75 to 100 members) as well as some business development and key account management experience in the IT Infrastructure marketplace. A solid understanding of the current IT infrastructure and application environment within large financial institutions is required, including applications, systems, networks and storage and end user services. The ability to deliver solution selling presentation techniques to “C” level positions is a must.
• Manage the overall account delivery for the region
• Responsible for generating leads, identifying, qualifying and securing business opportunities within the IT infrastructure organizations of the client. Perform sales and technical discussions with the client stream leads, presentations and preparation of proposals documents in order to increase revenue within the client account.
• Participate in strategy development for new/existing groups within the client
• Co-ordinate strategy discussions with customer to develop transformation opportunities within existing engagements.
Primary Roles:
• Provide leadership in the delivery of local, regional, or enterprise IT infrastructure and/or IT domain initiatives across the program
• Manage multiple medium or large, complex, capital and non-capital IT projects simultaneously.
• Provide subject matter expertise in project management
• Manage day-to-day operational aspects of a project and customer escalations
• Develop detailed project plans and schedules and provide team leadership to ensure key deliverables and milestones are met or exceeded.
• Overall SLA management – Operation interaction with technologies Lead / Service Owner
• Effectively apply IT methodology and enforce project standards. Ensures that in-flights reviews and quality assurance procedures take place for all projects
• Ensures quality control for all projects, manage and report on current book of business with the client.
• Ensure strong client engagement to anticipate and resolve issues.
• Manage the governance of existing engagements by coordinating with delivery teams and ensure high client satisfaction levels
• Support transition and handover post deal closing to Service Delivery teams
• Present Cognizant solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
• Support the complete lifecycle of RFI/RFP response process, amongst others:
o Understand customer requirements and provide appropriate solution and delivery approach in conjunction with the solution and delivery teams that will meet customer requirements towards bid fulfillment
o Support bid strategy, deal structure and pricing for proposals and utilize these as a leverage to maximize opportunity to win business and profitability
• Support account plan creation.
• Work closely with internal teams to manage the client P&L as well as other commercial aspects such as invoicing and receivables management
Desired Skills and Experience
Skills and Experience:
• +10 years experienced senior manager/executive in Information Technology Infrastructure, offshoring, managed services, professional/consulting services with Enterprise Customers
• Experience with service delivery and managing large delivery teams (over 75 members)
• Experience with a global delivery model – with offshore delivery and offshore based solutions.
• Experienced with the inner works of matrix based organizations and governance.
• Ability to plan, organizes, and manage staff and overall IT operations
• Ability to ensure the stable operation of the client IT infrastructure
• Ability to work with closely globally distributed teams
• Track record of managing revenue and bottom-line
• Excellent understanding of customer IT Infrastructure environment and ability to provide technology based solution
• Ability to understand customer time, cost, quality and operational impediments and ability to create solutions to all of them
• Experience in customer perception management and relationship building
• Experience in managing RFI/RFP response process
• Exposure to various pricing models
• Experience on PMI/PMP project management
• Knowledge on ITIL Service management is required:
• Delivery Management
• Operations Management
• Configurations Management
• Change and Release management
• Capacity Management
• Incident Management
• People management
• Excellent communications skills, both verbal and written. Fluency in English is required, fluency in German is a big advantage
• Strong leadership skills with ability to operate in a virtual team structure
• Motivated, self-starter who does not require significant oversight
• Comfortable with some levels of travel (< 20%) • Banking and Financial industry expertise required • Must have demonstrable and sustainable success within a similar customer environment Apply Now - Resume or CV with Job Post Title Email: jobs@aarenconsultants.in
